By using the QuickFly website or placing a booking enquiry, you agree to these Terms & Conditions.
Welcome to QuickFly ("QuickFly", "we", "us", "our"). QuickFly is a trading name of Trawell 247 Limited. By requesting a quote, placing a booking, making a payment, or using our website and services, you agree to these Terms & Conditions.
If you do not agree, please do not use our services.
QuickFly provides travel services including (but not limited to):
We act as a travel agent and booking arranger through airline and supplier systems. Some parts of your travel are provided by third-party suppliers (airlines, hotels, tour operators). Their rules also apply.
Everything Must Be Confirmed in Writing
All booking details, changes, cancellations, and refunds must be confirmed in writing. We do not accept cancellation instructions by phone call, WhatsApp voice note, or verbal conversation.
Booking Authority
We only deal with the lead passenger / person who made the booking with us. Even if a booking includes multiple passengers, we will communicate only with the person who booked, via the same email address used during the booking process.
Quotes Are Not Guaranteed
Prices and availability can change at any time due to:
A quote is only confirmed once:
Payment Must Be Authorised
By paying QuickFly, you confirm that:
Same Person / Same Payment Route
Refunds will only be processed to the same payment method used to pay and to the same person who paid. No third-party payouts will be made. We do not refund to friends, relatives, or different cards/accounts.
Deposits Are Non-Refundable
All deposits paid to confirm a booking are non-refundable under all circumstances, including:
Deposits cover reservation work, supplier charges, and processing.
Non-Refundable Tickets
If your ticket is marked as non-refundable, then the airline does not refund it and we cannot force, override, or change this. No refund is owed by QuickFly if the airline refuses to refund a non-refundable ticket.
Refundable Tickets
If your ticket is refundable, refunds depend completely on airline rules, airline approval, and airline timelines.
Refund Timeline
If a refund is approved, refunds typically take up to 6 weeks from the date we apply/request it. This timeline is set by the airline/supplier, not by us. Some refunds can take longer depending on airline processing.
Hotel bookings are subject to the cancellation policies of the hotel or accommodation supplier. Some hotel bookings are non-refundable, refundable with cancellation fees, free cancellation until a specified date, or fully refundable only before a deadline. Cancellation conditions are confirmed at the time of booking.
If a hotel booking is marked as non-refundable, then no refund is available once confirmed, we cannot override hotel supplier rules, and no refund is owed by QuickFly.
If cancellation is allowed, refunds depend entirely on:
Refund processing times vary by supplier and payment processor.
Holiday packages may include flights, hotels, transfers, or other services arranged together. Each component of the package follows its own supplier rules.
If any part of the package is cancelled, including hotel accommodation, the remaining services in the package may also be automatically cancelled according to supplier rules.
This means:
In many cases, package bookings are partially or fully non-refundable once confirmed. Refunds, if permitted, depend on airline refund rules, hotel cancellation rules, tour operator conditions, and the timing of the cancellation request. We cannot override supplier cancellation rules.
Cancellation Requests Must Be By Email
To request cancellation you must email us from the same email used in the booking and from the same person who booked. We will not accept cancellation requests through phone calls, WhatsApp voice messages, someone else calling on your behalf, or messages from another email address.
Cancellation Confirmation
A booking is only cancelled once you receive written cancellation confirmation from us. If you do not receive written confirmation, your booking may still be active.
Changes are subject to airline rules, availability, fare difference, and change penalty fees. Some tickets are not changeable, changeable with high fees, or changeable only before departure. Any cost difference must be paid before changes are confirmed.
If a customer makes a chargeback or payment dispute while travel services have already been issued, the airline has confirmed the ticket, or supplier costs have been incurred, we reserve the right to dispute the chargeback with evidence, provide records to payment providers, and take recovery action if necessary. Fraudulent claims may be reported to relevant authorities.
Documents Are Your Responsibility
Customers are fully responsible for ensuring they have correct passports, visas, residency permits, transit permissions, vaccination certificates (if required), and any other travel documents needed. We are not responsible for refused entry, denied boarding, or deportation due to incorrect documents.
Airport Check-In Timing
Customers must arrive at the airport on time. We strongly advise arriving at least 3 hours before departure for international flights (or as advised by the airline).
We are not responsible for travel disruption due to late arrival at airport, failure to check in online, denied boarding by airline staff, incorrect or missing travel documents, carrying prohibited or restricted items, baggage violations, or airline boarding decisions.
We are not responsible for supplier decisions such as flight delays, cancellations, schedule changes, aircraft changes, overbooking, or operational disruptions. Where possible, we assist with rebooking options, but final decisions depend on airlines/suppliers.
If you have an issue, you must report it as soon as possible, in writing, with clear details. This allows us to investigate properly with suppliers.
We respect all genuine customer feedback. However, if a customer confirms acceptance of a refund amount approved by the airline and receives it, but later posts a negative review that is misleading, dishonest, intentionally harmful, or inconsistent with the agreed outcome, we reserve the right to take action.
This may include requesting removal/update of the review or recovery action where appropriate. We will keep full written records of communication for evidence.
We strongly recommend customers purchase travel insurance to protect against illness, cancellations, missed flights, baggage issues, and emergencies. Refund decisions from airlines are not replaced by us if the customer chooses not to buy insurance.
QuickFly does not accept responsibility for any verbal promises not confirmed in writing. If it is not written in email or official confirmation, it is not valid.
To the maximum extent permitted by law, we are not liable for indirect loss, delays, supplier issues, or customer mistakes. Our service is limited to arranging travel based on supplier rules, and liability for refunds is limited to what the airline or supplier approves.
We may update these Terms & Conditions at any time. Changes will be posted on this page with the latest date.
For support, refund requests, cancellation requests, or booking queries, contact:
Email: [email protected]
Website: www.quickfly.co.uk
Last updated: March 2026